Return and Refund Policy

Last Updated: November 12, 2026

At Howard Webb, customer satisfaction is important to us. We strive to provide a clear and convenient return and refund experience.

This policy explains the return, refund, exchange, and cancellation procedures for perfumes, fragrances, and related products purchased from our store.

1. 30-Day Return Policy

We accept eligible returns within 30 days from the date of delivery.

For standard change-of-mind returns, products must:

• Be unused and unopened.

• Remain in their original condition.

• Have intact original packaging and security seals, where applicable.

• Include original accessories and packaging components.

• Be accompanied by proof of purchase or a valid order number.

Due to hygiene, product integrity, and fragrance safety considerations, opened or used perfume products are generally not eligible for change-of-mind returns where permitted by applicable law.

These restrictions do not affect mandatory consumer rights relating to defective, damaged, incorrect, or misdescribed products.

2. How to Request a Return

To initiate a return:

1. Email dinosmithamwtyvf@hotmail.com within 30 days of delivery.

2. Include your order number and the product you wish to return.

3. Explain the reason for your return.

4. Provide photographs if the product arrived damaged, defective, or incorrect.

5. Wait for return authorization and shipping instructions.

6. Follow the approved return shipping procedure.

Please do not send any fragrance products back without receiving return instructions.

3. Return Shipping Costs

For eligible change-of-mind returns, customers are responsible for return shipping costs.

For defective, damaged, incorrect, or materially misdescribed products, Howard Webb will provide an appropriate remedy and cover reasonable return shipping costs where required by applicable law.

No restocking fee is charged.

Free outbound shipping does not mean that return shipping is automatically free.

4. Special Fragrance Return Shipping Requirements

Perfumes and fragrance products may contain flammable ingredients and may be subject to hazardous-material transportation restrictions.

Customers must not return fragrance products using unauthorized shipping methods.

Our customer support team will provide appropriate return instructions based on the product and applicable carrier requirements.

Products must be packaged safely and shipped in accordance with applicable transportation regulations.

5. Refund Processing

Once an authorized return has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method.

We process approved refunds within 5–10 business days after approval.

Additional processing time may be required by your bank or payment provider.

6. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If your product arrives damaged, defective, leaking, broken, incorrect, or materially different from its description, contact us as soon as reasonably possible.

Please include:

• Your order number.

• A description of the problem.

• Clear photographs of the product.

• Photographs of the packaging where appropriate.

We will review the issue and provide an appropriate remedy, which may include a refund, replacement, exchange, or another remedy required by applicable law.

7. Exchanges

Exchanges are subject to product eligibility and availability.

If you wish to exchange an eligible unopened product, please contact our customer support team.

If a direct exchange is unavailable, you may request an eligible return and place a new order.

8. Non-Returnable Products

Where permitted by applicable law, certain products may not qualify for change-of-mind returns, including:

• Opened or used perfumes and fragrances.

• Products with broken security seals.

• Products that have been altered or damaged after delivery.

• Personalized fragrance products.

• Products clearly identified as final sale before purchase.

These restrictions do not eliminate mandatory rights relating to defective, damaged, incorrect, or misdescribed products.

9. Order Cancellations

To request an order cancellation, please contact us as soon as possible.

We will make reasonable efforts to cancel orders before processing or dispatch.

Once an order has shipped, the applicable return procedures may apply.

Approved cancellation refunds will be issued according to applicable law.

10. Contact Information

Howard Webb

Email: dinosmithamwtyvf@hotmail.com

Phone: +1 (413) 543-8346

Business Address:

7626 Starshell Point Ct
Las Vegas, NV 89139
United States

Return shipping instructions and the authorized return destination will be provided after your return request has been reviewed.